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Fortify’s support team and licensed brokers are available to help at every stage of your sale — from listing setup through closing. The way you reach us depends on your plan.

Essentials

Email & seller portal supportBest for general questions about your listing, edits, status updates, and process. Submit requests directly through your seller portal dashboard for the fastest turnaround.

Pro

Priority email & phone supportFaster response times, especially during active showing periods. Use the seller portal or call the Pro support line when you need a quicker answer.

Elite

Direct broker lineSame-business-day response from your assigned licensed broker for offer, negotiation, inspection, and closing questions. When the stakes are highest, you talk to a broker directly.

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What to include when you reach out

Giving the team the right details upfront saves time for everyone. When you contact Fortify, include:
  • Your listing address — this lets the team pull up your file immediately
  • A clear description of your question or issue — the more specific, the faster you get an answer
  • Any relevant documents or screenshots — especially helpful for offer or contract questions

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Getting to the right person fast

For offer-related or time-sensitive questions, Elite’s direct broker line is the fastest path. If you’re on Essentials or Pro and need broker guidance urgently, you can upgrade to Elite through your seller portal at any time — even after you’ve received an offer.

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Common support topics

Log in to your seller portal, click Request edit, describe the changes you need, and submit. Turnaround is typically within a few business hours. Keep in mind that Essentials plan sellers have 3 total edits; Pro and Elite sellers have unlimited edits.
Your seller portal dashboard shows how many edits you’ve used and how many remain. This counter is relevant to Essentials plan sellers only — if you’re on Pro or Elite, your edits are unlimited.
Don’t respond immediately. Take a breath and review all terms carefully — price, contingencies, closing date, and any special conditions. If you’re on Essentials or Pro, use the seller portal to flag the offer to the support team and they’ll help you understand your next steps. Elite sellers should call the direct broker line right away for real-time guidance.
Fortify does not provide legal advice. For legal questions about contracts, disclosures, or your rights as a seller, consult a licensed real estate attorney in your state.